Serving customers wholeheartedly is the essence of

Sany: serving customers wholeheartedly is the essence of service

Sany: serving customers wholeheartedly is the essence of service

China Construction machinery information

Guide: it has been nearly a year since Hunan Service Engineer leather workers joined Hunan Sany in September 2011. In the year after the machine was adjusted to the level and installed, leather workers and sany grew and made progress together, and their feelings for Sany are deeply buried in their hearts. In the interview with the leather worker, the leather worker talked about his

it has been nearly a year since Hunan Service Engineer leather workers joined Hunan Sany in September 2011. During this year, leather workers and sany have grown and made progress together, and their feelings for Sany are deeply buried in their hearts

in the interview with the leather worker, the leather worker talked about a service case that he remembered especially in this year. Mr. Deng, a customer in Zhuzhou, bought two 37 meter pump trucks from our company in 2010. During the one and a half years of equipment use, due to problems in operation and use, the equipment had some failures. Customers inevitably complained about Sany's products and marketing services, resulting in our work being extremely passive. When I first took over this customer, my colleagues in Zhuzhou office told me that the customer had some complaints due to the remaining problems before, and warned me to be more attentive and pay attention to the way of communication when serving customers. I appreciate his bluntness, but I deeply know that customers choose us because they trust us and believe that we can make him gain more value, so we must not disappoint customers or give up customers. The road of communication was difficult and tortuous. At the beginning, when I visited president Deng, President Deng often avoided me, left me there, and turned around and left. Although I was prepared before the visit, I didn't expect the situation to be so serious, which made me feel a little helpless. But soon, I still firmly established a goal, and I must strive to serve customers and let customers recognize our Sany quality service. After a night of serious thinking, the second time I visited president Deng, I changed my working method. First, I conducted a comprehensive inspection of his equipment. The inspection found that the grease of the connecting pin shaft of the No. 5 connecting rod and the No. 6 connecting rod could not get in. I recorded the problem in detail, and then showed it to the customer. The customer was a little anxious, and asked me what to do and whether to drive to the repair shop, I said, "no, I'll send the pin shaft tomorrow, and I'll replace it for you." Early the next morning, I sent the pin shaft to President Deng without worrying about breakfast, but the product was mainly sold abroad. It took me more than an hour to replace the pin shaft, and the equipment operation returned to normal. Looking at the repaired equipment, President Deng smiled and nodded with satisfaction

the leather worker was repairing the circuit

later, at more than 6 p.m., the customer came back after the construction. The operator found that the swing cylinder leaked oil and hurriedly called me. I and Zhou Gong and Li Gong brought the seal to the customer. Because the light was dim and the line of sight was not clear, Zhou Gong and Li Gong helped me with a flashlight. I carefully changed the seal. After the repair, it was more than 9 o'clock, and we didn't even have time to eat dinner, He didn't take a sip of the water. Looking at the repaired equipment, Deng was a little moved and repeatedly said, "thank you for your hard work! Thank you! Thank you!"

leather workers are repairing the reducer

in March this year, I completed the maintenance of all the customer reducers. After more than half a year of unremitting efforts, President Deng was finally moved by the sincerity and action of our Sany service personnel, and expressed a high degree of recognition for our service. At the monthly meeting, I heard Mr. Chen, the sales minister, say to me, "today, Mr. Deng took the initiative to call me. I used to call and never answered, but now he takes the initiative to contact us and communicate with us. He is satisfied with our service, which shows that our service is very good and our customers have recognized us." Hearing the affirmation of the leaders on the work, I think all the hard work before is valuable

leather workers and President Deng took a group photo to commemorate the millennium old motto "water can carry a boat, but it can also overturn a boat". It really takes 450 years to degrade, reflecting the characteristics of market economy. The development of the company cannot be separated from customers, and the development of customers needs the company more. Under the guidance of the service concept of "quality changes the world, service creates value", and with the support and help of the company's leaders and colleagues, our Sany service engineers are strict with themselves, strictly abide by the company's rules and regulations, unite colleagues, actively make progress, always maintain a rigorous and serious work attitude and meticulous work style, and conscientiously complete their own work. The company has given us a platform for development. In our future work, we will guard against arrogance. The international industrial adjustment and new technological revolution caused by this are rapidly promoting vigilance, being down-to-earth and working hard to create greater value for the company and its customers